The Consumer Protection Bill is expected to change what most South African companies say to their customers and the way they say it. It obliges companies to communicate with consumers in a way that is fair and easy to understand.
Author Archive for: Simplified
36% of the insurance companies taking part in a recent Deloitte online poll (see reference below) believed that product complexity is the factor that most often leads to lack of success.
- Treating customers fairly
- Plain English resources
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