These plain English resources give guidance on how to write and design clear content.  We also talk about how clear content leads to fairer and more transparent organisations.

The Consumer Protection Bill demands that you change the way you talk to your customers

The Consumer Protection Bill is expected to change what most South African companies say to their customers and the way they say it. It obliges companies to communicate with consumers in a way that is fair and easy to understand. Read more

Product complexity considered greatest barrier to success for life insurers

36% of the insurance companies taking part in a recent Deloitte online poll (see reference below) believed that product complexity is the factor that most often leads to lack of success. Read more