Here are some examples of Simplified clients that have used clear communication to create connections with customers, staff and other stakeholders. You´ll see examples of our clear communication services, including our plain legal writing services, training courses for writers and content designers, plain English workshops for lawyers, and plain English training for Treating Customers Fairly.
Absa Bank (Barclays Africa)
Plain language edit of annual report
Developing brochure concepts
Islamic Banking terms and conditions and correspondence
Absa Xtreme policy
Training legal department in plain legal drafting
Training language services in plain language writing
Training copywriters and marketers in plain language writing and the Consumer Protection Act
Absa Insurance
Short-term insurance policies
Long-term insurance policy
Training and mentoring in writing in plain language
AECI
Writing security documents in plain language (suretyship, cession, pledge)
African Alliance
Report writing training for research analysts
Editing equity reports
Afrifocus Securities
A tender proposal for institutional dealing
A template for future tenders
Report writing training for research analysts
Alexander Forbes
Large forms project across various business units
Writing insurance policy documents
Audit on pension fund communication
Training in plain language (including legal writing course)
Allan Gray
Training in plain language and report writing
Design recommendations
Plain language concepts for Allan Gray annual calendar
Australian Insurance Group (AIG)
Customer-service and claims letters
Barak Fund Management
Marketing materials for this hedge fund manager
Presentation materials for international conference
Bidvest
Training for this investment company
Bond Exchange of South Africa
Board-level strategy reports
Writing training
Bowman Gilfillan
Training plain legal language to lawyers
Brightrock
Information design and writing of commissions statements for financial advisers
User testing and user experience analysis of printed and online quotation and schedule
Centre for Conciliation and Mediation Arbitration (CCMA)
Training commissioners to write effective awards (three-year contract)
Club Leisure
Plain language terms and conditions of timeshare agreement
Corporate Lawyers Association of South Africa (CLASA)
Training plain legal language to lawyers, including the implications of the National Credit Act, Consumer Protection Act, Companies Act and treating Customers Fairly
Development Bank of South Africa (DBSA)
Writing training for a range of staff, including project managers
Deutsche Bank
Writing training for research analysts
Style guide for a research analysts
Direct Axis
Call centre scripts
Discovery
Company-wide audits of print and online content run for four consecutive years
User and usability tests
An accreditation programme for internal writers, including worksessions to hone various writing skills
Information design worksessions with external design agencies
Various application forms, policies, letters and marketing materials, both in print and online
Commission agreements for intermediaries
Conflict of interest policy
Training in-house lawyers and customer service staff
Train-the-trainer programme
A licence agreement for in-house training
Edward Nathan Sonnenberg
Mentoring tax and corporate lawyers in writing skills
Training Forensic department in report writing
Ernst & Young
Legal documents including:
- EY Online Subscription agreement
- Service level, indemnity and non-disclosure agreements
Fedhealth
Medical aid policy
FirstRand Group
Recommendations on a FirstRand Group annual report
FirstRand Legal Services
Security agreements, including a suretyship contract
FMI
Insurance policies for this brokerage
FNB
Pricing guides for banking services
FNB Credit Card Division
Credit card terms and conditions
Foschini
Writing till slips and a jewellery insurance policy
Glacier
Investment brochures for high net worth clients
Government Communications and Information Services (GCIS)
Imbizo documents in plain language
The plain-language chapter of the Government Communicators Handbook as well as an in-house style guide
Writing training for GCIS staff
Input to a comprehensive usability study for the government websites
Hollard Insurance
Group-risk income disability and dread-disease policies
Service level agreement
Communications strategy
Audit of client-service communications
Style guide
Training in plain language writing, including legal writing training
Independent Schools Association of South Africa (ISASA)
Plain language parent contract
Institute of Directors
Editing the King III report on corporate governance
Kura Capital
Presentation materials for this Mauritian hedge fund company
Levi Strauss
The HIV policy for the HR department
Liberty
Insurance documents, including long-term policies, agency agreements, investment quotes, and various brochures and letters
Tone-of-voice guidelines
Courses in the principles of plain language, clear legal writing and writing for the Web
Implementing specifications for system-generated documents
Information design guidelines for brochures
Train-the-trainer programme
A licence agreement for in-house training
A electronic assessment programme run through QuestionMark
An intranet site about plain language, which incorporates plain-language games
MMI
Audit on insurance documents
Broker guides
Insurance documents, including long-term policies
Training in plain language writing
Training implications of new legislation for in-house lawyers
MNS Attorneys
Plain legal writing training
Motorite
Short-term insurance documents, including technical specifications
MS Life
Long-term insurance policies
Multichoice
Writing share trading platform terms and conditions
Mutual & Federal
A buildings, household contents and liability policy
Português Claro
Train-the-trainer and licence agreement with this writing and training company based in Lisbon
Project Literacy
Researching for and writing three literacy text books with teachers’ guides for Merseta
Rand Merchant Bank
An electronic retirement calculator
SA Law Reform Commission
Training commissioners in report writing
Sanlam
Training in writing insurance policies in plain language
Writing insurance documents
Santam Insurance
Training in-house lawyers
Writing and editing insurance policies and schedules
SA Taxi
Agreements, including credit agreements, repossession agreements, car tracking agreements, and insurance policies
Letters, emails and SMSs
Rewards programme
Style guide
Training and awareness sessions
Summaries of key documents
Translations into various official South African languages
Simplifying psychometric survey for SA Taxi clients
Taurus Consulting
Training research reports and PowerPoint presentations to business analysts
Total
A plain-language brochure explaining a Trust
Tracker
Terms and conditions of a tracking contract
Mobile concept for presenting terms and conditions to clients
The Clade Group
A content strategy for this hedge fund company
Union Transport
Training sales staff to write tenders and proposals
Webber Wentzel
Training lawyers in legal writing principles
Consulting on plain language for firm’s clients
Werksmans Attorneys
Training lawyers in legal writing principles for CPA compliance
Words’worth
Auditing plain language materials for this writing company
YOA Insurance
Business writing training for this Nigerian-based brokerage
Zurich
Short-term insurance policy
Travel insurance policy